remote workforce jobs in hydarabad

 Your Role:

Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.

Provide consistent, professional, and high-quality client support to our client base.

Establish procedures to ensure client satisfaction and quality service delivery.

Communicate and collaborate across teams and departments to help resolve issues.

Replicate and document issues for further escalation.

Skills & Requirements:

Bachelor's Degree, preferred

1-2 years of related experience

Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues

Experience within a medical practice and/or EMR experience is preferred

Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS

Knowledge of bug tracking software such as Zen and Jira

Google suite experience, preferred

Excellent interpersonal, verbal, and written communication skills

Ability to effectively prioritize and manage time

ModMed in India Benefit Highlights:

High growth, collaborative, transparent, fun, and award-winning culture

Comprehensive benefits package including medical for you, your family, and your dependent parents.

The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest

Global presence, and in-person collaboration opportunities;  dog-friendly HQ (US), Hybrid office based roles and remote availability, 

Company-sponsored Employee Resource Groups that  provide engaged and supportive communities within ModMed

click here to apply