Role Overview:
responsible for transforming concepts into engaging user experiences that resonate globally. Your role involves leading our product designers, providing mentorship, and aligning with design processes and strategies. You should have experience in agile teams, a strong understanding of the product life-cycle, and the ability to drive positive change. This role reports to the Hotels Accommodations team based in Bangkok.
Responsibilities:
Have a large amount of ownership and autonomy across the entire design process; rather than designing individual features, you’ll define the end-to-end product experience
Foster a customer-obsessed design culture by sharing best practices, evangelizing design principles, and influencing product strategy.
Operationalize the vision and the strategy; evangelize the vision to diverse audiences across Agoda
Lead business partners and stakeholders through brainstorming and ideation exercises to stimulate new thinking, leveraging insights from the design research process.
Communicate fluidly and effectively with both senior executives and the team, often in the same meeting, striking a balance in tone and content to service multiple audiences.
Inspire, mentor, and develop other strategists, researchers, and designers on the team.
Utilize research to benchmark Agoda against competitors, identify user needs, and enhance user interaction.
Use data and customer insights to confidently share design solutions with senior leaders
Use systems-level design thinking to drive design solutions from your team that scale.
Work cross-functionally to drive elegant design solutions from early concept through final implementation and experimentation iteration.
Qualities we seek in a Product Design Lead:
Being the voice of the Customer: Representing the customer’s perspective throughout the product development journey.
Understanding Business KPIs: A deep understanding of KPIs to align product design with business goals.
Strategic Priority: Collaborating with C-level, product teams, to a vision strategy to drive the product’s success.
Driving Change and Innovation: Initiating innovative solutions that can help Agoda drive transformative change in our product.
Identifying opportunities to make a significant impact and improve outcomes.
Managing Ambiguity: Effectively handling ambiguous product requests with product and designers.
Contributing to roadmaps: Developing product roadmaps in collaboration with product managers and product designers.
Stakeholder management: Being agile and able to manage various situations with different leadership styles.
Lead by Example setting a leadership example by aligning with the company’s vision and direction.
Effective articulation of ideas, design decisions, and solutions.
Leading collaboration with your stakeholders across design, product, engineering & research to achieve successful business and customer outcomes.
Contribution to our culture: motivation, optimism, quality, integrity.
You’re familiar with the Human-Centered Design process and accessibility guidelines. You know how to keep your partners at the front and center of each project while balancing the needs of the business and technology.
You balance exploration with execution. Exploration and execution are both key to building innovative experiences. You understand when it’s time to explore and when it’s time to deliver.
You seek feedback: You have a growth mindset, are comfortable soliciting feedback, and are curious to learn from a spectrum of perspectives.
Ability to translate both quantitative & qualitative insights into design decisions.
