ABOUT UNIOPS:
locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.
Main Job Purpose:
He/she will be responsible for contributing to the system resilience and continuous improvement for Claims Management. He/she will play a crucial role in ensuring smooth and ongoing functioning of various business processes and systems within the Claims Management space. Looking at the operations, he/she should be able to derive trends and work proactively towards continuous improvements. She/He should be keen to learn about our integrated solutions so that solutions suggested should be applicable for all live markets and scalable as well by working with the product teams (High Radius/Pega).
Key Accountabilities:
He/she would be responsible for below activities.
Monitor Operations effectiveness and problems on ground.
Systems and process improvement: Identifying pain points and opportunities to streamline and improve efficiency in Claims processes for trade and non-trade.
Collaborating with cross-functional teams to implement system fixes/improvements, automation, or process changes to optimize bill to cash cycle.
Building and maintain strong relationship with Product Teams (High Radius/PEGA), Vendor Partners, Business Ops, Process Excellence and ensuring their satisfaction and addressing any concerns related to Cash Application, Collections and/or Deductions.
Continuously assess and improve the Bill-to-Cash process by identifying pain areas and improvement areas in automation, streamlining workflows and implementing best practises.
Monitor key performance indicators (KPIs) related to accounts receivables and/or deductions and analyse trends and propose actionable insights for process optimization.
Reviewing and maintaining comprehensive documentation of improvements and governance with alignment with the stakeholders.
Key Performance Indicators (KPI):
Agility shown in quicker operational fixes and improvement change requests.
Complementing improvements to business performance KPIs
Professional Skills:
ESSENTIAL
Relevant degree
Analytical Thinking
Influencing Skills
Stakeholder Management
Problem solving skills.
Technology Background
Basic ITIL know how.
PREFERRED
Bill to Cash Process knowledge
Experience Required:
ESSENTIAL:
Candidate should have worked Min 3 years in Bill-to-Cash domain in the past with hands on experience (High Radius / PEGA) on system configurations and automations.
Bill-to-Cash SME in Deduction Module/Claims Management
Strong reasoning, analytical and problem-solving skills
Familiarity with tools & practices of the Change and Release Management, Release windows and Regression testing
PREFERRED:
IT Product delivery/Operations experience (1-3 yrs.)
