WHAT YOU WILL DO:
Provide Technical hardware support for customers on a range of devices including but not limited to; Apple Products and Windows Products
Providing software support for both MAC OS and Windows (Boot Camp + Parallels)
Triage assets & be able to diagnose and recommend cosmetic or OS repairs required
Problem-solving on a daily basis including troubleshooting internal systems
Managing partner deadlines and ETA’s with regard to repairs and completing them with a high level of quality and attention to detail
Compile repair data and provide performance reporting to management.
Update of customer portal at all times relating to assets status
Be willing to travel to customer sites within the region to undertake urgent requests
Work efficiently and practically within a high-paced environment
Ensure data integrity at all times
WHAT YOU WILL NEED TO SUCCEED:
An aptitude for acquiring skills in technical repairs and an eagerness to learn about all products and devices
Excellent time management skills and an ability to make decisions quickly
Can demonstrate a high standard of written and verbal communication skills
Is driven to learn and develop technical knowledge
Be able to naturally interact with customers with a proactive attitude to deliver excellent customer service.
Be a motivated, self-starter and can display a high level of accuracy and attention to detail in their work.
Will be flexible and adaptable to change to meet the needs of the customer
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
