Field Service Delivery jobs for BE candidates in pune at tata play - IT and Government Jobs @ career updates latest

Saturday, 23 September 2023

Field Service Delivery jobs for BE candidates in pune at tata play

 Job description

Installation and Field Repair


  • Selection, appointment and continuous management of ISPs
  • KPI / SLA management (ISPs)
  • Drive ISPs towards achieving the monthly rewards
  • Quality of people, tools and training

Policy & Process Compliance

  • Ensure that the organization's processes and policies are adhered to.
  • Provide regular input to keeping our processes in alignment with our service philosophy – Easy & Simple.
  • Provide input to planning, training and quality as applicable

Customer Satisfaction

  • Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
  • Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct processes or any other tactical measures

People Management and Development

  • Select, Develop and Retain quality manpower at all levels in the region ( ISP Engineer )
  • Provide timely and necessary input to people on performance
  • Ensure that the service philosophy is understood and communicated to all  individuals
  • Maintain transparency in dealing with people and performance management

Productivity and Cost Effectiveness

Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels.

Qualifications:

BE


Click here to apply