Job description
Installation and Field Repair
- Selection, appointment and continuous management of ISPs
- KPI / SLA management (ISPs)
- Drive ISPs towards achieving the monthly rewards
- Quality of people, tools and training
Policy & Process Compliance
- Ensure that the organization's processes and policies are adhered to.
- Provide regular input to keeping our processes in alignment with our service philosophy – Easy & Simple.
- Provide input to planning, training and quality as applicable
Customer Satisfaction
- Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
- Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct processes or any other tactical measures
People Management and Development
- Select, Develop and Retain quality manpower at all levels in the region ( ISP Engineer )
- Provide timely and necessary input to people on performance
- Ensure that the service philosophy is understood and communicated to all individuals
- Maintain transparency in dealing with people and performance management
Productivity and Cost Effectiveness
Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels.
Qualifications:
BE