About Nokia
We create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks. Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries. Come create the technology to connect the world.
Cloud and Network Services
Cloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.
Job Description
Fault management/configuration of Cloud/5G C
Job Responsibilities & Competencies
Technical skills
Must-have skills :
End to end architectural know how on Redhat Openstack and Linux knowledge is must.
Understanding of Ericsson : Hyperscale datacenter HDS 8000 HW / Cloud Execution Environment (ECEE) / SDN(E-ODL Platform) and Orchestration (EO-CM/ECM).
Knowledge on Ericsson Cloud Native Infra Solution, EO-SONO, Cloud Container Distribution , docker and Kubernetes technologies is must.
Knowledge Ericsson SDN Pluribus switches and SLX CNIS Extreme Switch Control network fabric and Data Fabric architecture is necessary.
Understanding of VMWARE Integrated Openstack and Vmware TKG ( kubernetes based ) is must.
Storage knowledge on HP, EMC and IBM is preferable and Strong in fundamentals including Networking, OS concepts, Virtualization etc.
Role requires tasks majorly listed below (but not limited to)
• Provide 24/7 L1/L2 support on relevant elements
• Perform L1/L2 fault and service restoration
• Perform L1/L2 fault investigations and root cause analysis to resolve issues within SLAs.
• Input into Incident Reports and Problem Management
• Update TT with L1/L2 fault information, impact analysis and rectification.
• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
• Collect and analyses required logs and traces during and post fault investigations
• Support other L2 domain teams in identifying faults
• Develop, maintain and perform L2 Health Checks and scripts
• Develop and maintain L2 technical processes and tools
• Ensure backup of all elements as per Back-Up policy
• Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
• Review plans and results of IOT, SW release and feature testing
• Review regression test plan, specifications and results for SW updates
• Implementation of SW updates including review release notes, impact/risk assessments,
• Maintain network baseline document set eg life cycle database for all elements
• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
• Maintain known issue list/ Risk Register
• Improve optimization of alarms, counters and thresholds.
• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
• Review, awareness and approval of CR activity and participate in Daily CR Review meetings
• Usage data collection and control
• Perform System Performance monitoring and analysis
• Provide Operational Acceptance for new elements being introduced into the network
• Provide data for pre-sales support
Qualifications
BE Electronics and Telecommunication or equivalent
