job description :
The CrowdStrike Information Technology Service Desk Team is looking for an IT Systems Administrator to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.
This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.
What You'll Do:
Serve as a front-line Service Desk support technician and assist with inbound support requests to receive, triage and facilitate a resolution for internal customers
Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch. This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
Configure new-hire systems and perform IT on-boarding for new employees
Act as a local resource for hands-on and eyes-on assistance in the server/networking room
Potential occasional travel to remote offices for similar projects
Collaborate with (getting help from or providing help to) Service Desk Team members and other teams’ subject matter experts when working on projects or new initiatives
Implement, improve and document new and existing policies, procedures and processes for various IT systems
Maintain inventory and assist with asset procurement, delivery and shipping
Provide support for A/V equipment in office conference rooms
Assist in supporting employees in the office as necessary
Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required
What You'll Need:
Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues
Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner
Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management
Tangible understanding of security best practices, worst practices, concepts and real-world applications
Must have effective written and verbal communication skills; speak fluent English
Must be capable of lifting 50lbs
Preferred Skills:
Experience with scripting or reverse engineering scripts in PowerShell, Bash, Python with exposure to scripting for task automation (JAMF/SCCM)
Experience with systems management and automation including a basic understanding of Group Policy, WSUS and automation services
Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc..
Fundamental understanding of the Linux, Windows and Mac command line, services, data manipulation, installation and system operation
Experience with VMWare or Hyper-V virtualization, including deployment, management and troubleshooting
Mid to advanced understanding of security concepts and best practices
Experience with mail flow and basic troubleshooting on mail systems such as Exchange and Google Apps
Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive and inclusive health benefits
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
