Job Purpose :
Core Competencies
Teamwork:
Works well with teammates both local and remote
Shares knowledge and is seen as someone to go to for help
Contributes in peer meetings
Problem Solving and Decision Making:
Demonstrates a sense of urgency; can triage incidents in order of importance
Takes ownership of problems and follows up temporary fixes with permanent solutions
Finds creative and innovative solutions
Improves processes and introduces superior technology where current solutions are lacking
Communication:
Clear and accurate in both verbal and written communication
Listens to both colleagues and fellow employees from neighboring departments
Follows directions and provides useful feedback
Takes clear and concise documentation to help adhere to and maintain existing standards
Professionalism:
Makes a positive impression in person, via phone, and electronically
Models a ‘can-do’ attitude
Embraces additional responsibility
Refrains from office gossip or conflict
Adheres to corporate policy and encourages others to do the same
Responsibilities :
Support/maintain multiple multi-vendor production network environments critical to the business
Provision/execute network change requests in accordance with security policies
Assist ICE staff with problem solving and escalation procedures
Understand and follow operational policies/procedures and promote adherence to same
Provide technical knowledge needed to ensure safe, effective, and efficient changes to the network infrastructure
Document new and existing workflows to ensure accuracy of work and maintain existing standards
Collaborate and work closely with Cybersecurity, Systems engineering, and Datacenter engineering teams
Identify problems and inefficiencies within our network and organizational workflows and assist with any recommended remediation/changes to correct
