The Opportunity
This is a client-facing role and requires the consultant to collaborate closely with the client, understand their technical and business requirements, and then Implement the Adobe Campaign solution in a manner client gets the most value out of the solution. The consultant’s main objective is to drive successful delivery and maintain a high level of satisfaction for our customers.
You will enable client success by providing innovative solutions leveraging Adobe’s Digital Marketing Suite of products.
You will develop coding best practices and solutions that integrate with the client’s current online infrastructure including mobile and any third-party advertising efforts.
The role includes utilizing and developing best practices for integrating Digital Marketing Products with existing websites, providing support and training to other marketing specialists as needed, mentoring new Development Consultants, maintaining documentation of solutions and integrations, continuing education on new technologies and platforms that provide benefit to the Digital Marketing Suite and the implementations and delivering top notch solutions to clients.
What you'll Do
Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):
Work with Clients to assess requirements
Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows
Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting
Develop customer-specific solutions where necessary and document them
Proactive problem diagnosis, troubleshooting and, resolution
Create Implementation plans for new and existing clients
Knowledge transfer/Training to customers on solution implemented
Product Installations, Upgrades and Configuration activities
Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers
Build great working relationship with Onshore Consulting team, Learn and Adopt best- practices from such teams globally
Work closely with the Quality Assurance team to ensure professional delivery of technical implementations
Learn multiple Adobe Digital Marketing Solutions and provide multi-product Enablement and Integration solutions to strategic clients
Work with Digital Marketing Consultants to make recommendations in regard to Digital Marketing Suite technical implementations
Support additional team members by mentoring and teaching
Work closely with the Quality Assurance team to ensure professional delivery of Business Consulting Services to your clients
What you need to succeed :
Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)
Programming experience (Javascript / Java / VB / C# / PHP)
Knowledge of Web Technologies like HTML, and CSS would be a plus
Good communication skills to ensure effective customer interactions, communications, and documentation
Self-starter - Organized and highly motivated
Fast learner, ability to learn new technologies/languages
Knowledge of HTML DOM manipulation and page load events a plus
Project Management skills a plus
Ability to develop creative solutions to problems
Able to multi-task in a dynamic environment
Able to work independently with minimal supervision
Experience leading team members will be a plus
