Application Support Engineer jobs in subex ,Freshers and experienced jobs in Bangalore
2015 october. Required Qualification is BE / B.Tech or equivalent degrees
.interested candidates apply online as soon as possible
1.Minimum 1 years in similar
rolesDemonstrable track record of success and application of defined
competenciesExcellent troubleshooting and problem analysis skills.
2.Domain knowledge either billing,
revenue assurance or fraud domain.Knowledge and experience of
working/troubleshooting on the UNIX Platform (HP-UX, AIX or Sun Solaris).
3.Knowledge of Shell
scriptsKnowledge of databases like Oracle and MS SQL in the areas of Queries,
procedures, blocks, performance tuning, etc
Experience : Freshers and
Experienced
Location : Bangalore
Responsibilities :
1.Resolve problems reported by
customers by analyzing, simulating and fixing them.
2.Track reported problems through
the Problem tracking system and generate the necessary reports, root cause
analysis, etcInterface with customers to resolve customer reported
problems/bugs, etc remotely and when required, at the customer site.
3.Take handover and carry out
effective transition of projects from implementation to support.
4.Proactively work to take over new
products into support and facilitate rapid engagement of support
business.Involve in the support framework development to enhance the support
function and utilization of available resources to enhance the value customers
get from our products and solutions.
5.Work closely with the development
team to bring the product bugs and change requests into product enrichment
propositions.Proactively look for opportunities to help customer utilize the
features of the products.Carrying out trainings for customers both internal and
externalAvailable to support customers on a 24*7*365 basis when the situation
demands.
6.Readiness to take up new
challenges as and when they come.
5.Groom and mentor junior engineers .
