Role Description
1.Operating within the Vodafone Assure and
Operate models, the main focus of this role is to:
2.Provide the 3rd Line support
required to resolve complex faults, & support complex provide & change
issues, on a 24/7 basis (where required)
3.Contribute to the Customer
Services, & wider business, objectives to improve: fault management
performance, Service reliability & Service performance
4.Infrastructure delivery and
implementations to meet customer and platform requirements where applicable.
5.To provide 24x7 3rd line assure
activities supporting all areas of Real Time Operations and Service delivery
covering
6.Service restoration for complex
faults (Technology & Solution based).
Real-time complex technical support
interface to suppliers, including multi-vendor interoperability issues.
7.Timely and effective consultation
with other Vodafone agencies as required restoring service.
8.Ensure that escalation is in line
with both customer and product guidelines.
9.Fulfilment of technical on-call
activities for activities 24x7.
Excellent hands on troubleshooting
MPLS VPN services like L3 VPN, pseudowires, VPLS on 10.Cisco 12k GSR, 76XX, ASR
devices, Alcatel 7750 SR, 7450
Root Cause analysis for complex
major incidents & escalated faults
11.Where required, provide 24x7 3rd
line support. E.g. On call support, Engagement during major Incidents
12.Supports for complex Provide
& Change activities.
13.Where required, support new
technology, service & solution acceptance from into 3rd line support.
14.Customer Project and Change
delivery activitie
Primary Skills
MPLS VPN, BGP, ROUTING PROTOCOLS, ETHERNET VPN
Secondary Skills
ALCATEL 7750, NNI, PSEUDO WIRE, IOS XR
Educational Qualifications : Degree
in Computer Science / Science
Location : Bangalore
Key Accountabilities
1.Gathering Information
2.Creating Ideas
3.Making it Happen
4.Improving performance
5.Enabling Empathy & Openness
6.Influencing Others
7.Facilitating Team Work
8.Growing Talent
9.Making it Happen
10.Improving performance
11.The engineer would be doing this
role with strong support from principal network engineers and this role would
eventually grow out to a principal network engineer role.
