Allscripts job openings on Technical Support Consultant august 2015

About company :

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Responsibilities:

1.Interact with customers to help troubleshoot and resolve complex technical product

problems or issues

2.Diagnose and resolve complex customer questions or problems over the

telephone/Internet in the areas of system configurations/setup, product functionality, and

bugs/enhancements

3.Track and document inbound support requests and ensure proper notation of customer

problems or issues

4.Document problems and solutions to train lower-level support on how to properly

address customer or product problems

5.Communicate with product development department to improve on current design or to

identify possible problems with design

6.Stay abreast of current technology in products, design changes, and new products offered

7.May travel to client site in order to resolve extremely complex customer and product

issues

Educational Qualifications:Bachelor's or Master's Degree in computer science/IT or

relevant work experience

Experience: 2 - 4 years

Location : Pune

Travel requirements:

Minimal travel may be required for client support and training

Working arrangements:

Able and willing to work on "shifts" or to be on an "after hours" beeper rotation

Click here to Apply-online

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