About company :
IBM has been present in India since
1992. IBM India's solutions and services span all major industries including financial
services, healthcare, government, automotive,
telecommunications and education,
among others. As a trusted partner with wide-ranging service capabilities, IBM helps
clients transform and succeed in challenging circumstances. The diversity and breadth of the
entire IBM portfolio of research, consulting, solutions, services, systems and software,
uniquely distinguishes IBM India from other companies in the industry.
Educational Qualifications
:Bachelor's Degree
Experience : Fresher
Location : Bangalore
1.You will be involved in Providing
Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External
Commercial Account End Users across North America, EMEA & AP.
2.You require to handle inbound
calls / emails / chats regarding technical issues for end
users
Skills Required :
3.Ability to identify basic
hardware parts and aware of basic hardware concepts.
4.User level familiarity with at
least one e-mail client - Outlook, Notes etc.
5.Skilled in commercially standard
software applications and major desktop operating
systems.
6.Awareness of basic networking
concepts and technologies.
7.Questioning skills /probing
skills, as relevant to the issue and level of the caller.
8.Fluency in Communications Skills
(both spoken and written)/ soft skills.
Required
1.Bachelor's Degree
2.Basic knowledge in Connectivity
troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,
LAN/WAN
3.Basic knowledge in Understanding
of operating systems, Windows 2000/NT/XP
4.configuration options and
troubleshooting
