About Company: (www.verizon.com)
Verizon is a leading provider of
managed network services. In this highly competitive marketplace, Verizon Business
differentiates its offerings by providing leading-edge network management to business customers
around the world. Provides
industry-leading, time-to- repair, service level agreements to
customers in more than 2,700 cities and 150 countries.
Educational Qualifications :
B.E/B.Tech
Experience : Fresher’s/Experienced
Location : Chennai
Salary : Best in industry
Responsibilities :
Working technical knowledge of
current protocols, operating systems and standards.
1. Ability to operate tools,
components and peripheral accessories.
2. Software and Hardware
Troubleshooting
3. Windows XP, Windows 7, Windows
2000/2003/2008 experience
4. Routers, switches and firewall
experience
5. Microsoft Office 2007, Office
2010 support
6.TCP/IP
7. Knowledge of all software
applications used within the organization
8.Professional image and grooming
9. Self-confidence and
interpersonal skills
10. Analytical and problem solving
skills
11. Good communication (both verbal
and written) skills
12. Planning and organizing skills
13 Good administration management
skills
14.Strong listening skills
15. Able to operate effectively in
a team environment with both technical and non-technical
team members
Skills:
1.Dealing with hardware and
application support queries and issues reported to the support
desk and escalated to the Desktop
Support Engineers
2. Use diagnostic tools to
troubleshoot problems associated with network connectivity, and
workstation hardware/software
3. Use tools and methodologies to
load, copy and customize operating system configurations
for deployment
4. Responsible for tracking
hardware and software inventory
5. Familiarize end users on basic
software, hardware and peripheral device operation
6. Take ownership and
responsibility of queries, issues and problems assigned to the Desktop
Support Engineers
7. Works with vendor support
contacts to resolve technical issues within the desktop
environment
8. Escalate issues and involve
experts wherever required in order to resolve issues as quickly
as possible
9. Works with other IT team members
regarding new branch builds and upgrades
10.Dealing with queries by
following departmental procedures for fault resolution
11. Operates within, enforces, and
suggests modifications and additions to desktop standards
and guidelines.
